Training & Development > Personal Development and Competence Trainings
ASSERTIVENESS - SAFE COMMUNICATION

PURPOSE:

Secure communication means to understand and speak in their language when communicating with people of different backgrounds; to be able to reveal their own desires, needs, thoughts and feelings without hurting or being hurt; to claim their rights without ignoring the rights of others; to be able to hold his head high without getting stubborn; to be able to control oneself in order not to make the situation even worse in difficult situations;  to be able to choose the reaction consciously by filtering the events through emotions and thoughts.

 

The aim of the program is for participants to reflect on what could be done differently in their communications that have gone bad in the past while working on this skill; seeing individual differences not as an obstacle but as an easily adaptable spice; Understanding how to resolve differently the simple conflicts that may arise between two employees in daily life as well as business-oriented interviews; also practicing these skills with people outside the company, such as customers and suppliers, when necessary.

 

CONTENT:

• What is Communication?

  • Definition, methods and key elements of communication

  • History of different communication styles

  • How we communicate (Communication circle - voice, words, body)

  • Practice: "General Manager"

  • Practice: "Balloon"

• Communication Profiles Test

  • Practice of communication profiles test (Getting to know your own style)

  • Determination of individual results

• Communication Profiles Descriptions

  • 2 dimensions of perception (behavior and speech)

  • 2 size combination: 4 different profiles

  • Communication profiles - descriptions of the 4 main styles and sub-styles

    • Distinctive features of every style

  • Pros - cons

  • Suggestions (dos and don'ts)

  • Communication Notice work

• Building Up a Profile

  • Making a profile using verbal and non-verbal communication tips

  • Practices to build up profiles through sample people

  • Sample videos

  • Relationships between profiles

  • How do different profiles get along? Approach to opposite profiles

  • Practice: "Firm punch"

• Making use of the power of different profiles within the team

• Versatile relationship management in communication

  • Definition and importance of adaptation

    • "Keeping Up Technique" in Adaptation

  • Precondition for adaptation; listening

  • Key elements of active listening and effective listening techniques

  • A listening test: "Derya"

  • Attitudes that impede listening, Our Paradigms

  • Practice: "How much?"

  • Videos on paradigm

  • Key question: Who is right?

  • Empathic communication (empathy as an element of emotional intelligence)

  • The dose of empathy (how far)

• Communication in Problematic Situations

  • Getting to know your own style (Test: How safe are you?)

  • Recognizing four behaviors (Aggressive, Manipulative, Curious, Safe)

  • Understanding safe behavior and its benefits

  • Winner/loser syndrome

  • Understanding yourself - Control core test

  • Understanding their rights (developing a safe response when our rights are threatened)

• Secure Communication in Action

  • Think / Feel / Act

  • "Scratched CD" Technique "

  • "You" and "I" language

  • Basic and Empathic Statement

• Thinking Safe

  • Definition of positive thinking

  • Mistakes in thought

  • Reconstructing thinking (Automatic thoughts / Constructive alternative)

  • Making a Choice

• Feeling Safe

• Restructuring Emotions

• Emotional Honesty

 

Safe Behavior Practices:

Mutual role studies over cases (difficult situations)

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DURATION:  

2 days

 

PARTICIPANT PROFILE:

Employees and managers at all levels.